Cancellation policy

Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.

 
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select at the time of purchase. 
Your payment details will be stored securely and you'll be charged automatically for each of these deliveries, unless you choose a subscription plan that covers multiple deliveries in a single payment up front.
Some subscriptions may auto-renew at the end of their duration. If you don't want to continue receiving a subscription, you can cancel or pause it. 
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

 
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment, a partial deposit, or the full payment at checkout. For no payment or partial deposit, we will store your payment method, then fulfill and charge the full or remaining payment at a future date. 
You can cancel an unpaid pre-order order that has not yet been fulfilled. If the order has been fulfilled, or you have made a full or partial payment, then you can't cancel the order, but you can request a full or partial refund in accordance with our returns policy.