Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Subscription box orders are processed and shipped as noted in the product description and do not fall under the 1 to 3 business days policy.

The processing time is the time it takes to get your shipment ready and bring it to the post or have it picked up by the courier. This is in addition to any estimated shipping times.

Please note that delays may occur at certain times of the year when the shipping carriers are dealing with larger volumes of mail, such as during the holiday season. Once your parcel is in the mail, we unfortunately have no influence over any such delays. If the order is time-sensitive, please order early enough to allow extra time in case of delays.

Canada Shipping

All of our products are shipped via Canada Post from our studio in Carleton Place, ON, Canada.

Shipping charges for your order will be calculated and displayed at checkout. You have the option of choosing different shipping speeds at checkout for some products.

International Shipping

We offer international shipping worldwide. All of our products are shipped via Canada Post from our studio in Carleton Place, ON, Canada.

Shipping charges for your order will be calculated and displayed at checkout. You have the option to choose different shipping speeds at checkout for some products.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Penny Spool Quilts is not responsible for these charges if they are applied and they are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number if one is available. You can use this to check the shipping status. Please allow 48 hours for the tracking information to become available.

If you haven't received your order within 3 days of the estimated delivery date given in your tracking information, please email us at hello@pennyspoolquilts.com and we will look into it.

Please note that untracked parcels can't be followed up with. If you believe your order has gone missing, please email us at hello@pennyspoolquilts.com and we will try to make it right.

What if my order arrives damaged?

In the event that your order arrives damaged in any way, please email us as soon as you receive it at hello@pennyspoolquilts.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@pennyspoolquilts.com.